Refund Policy

4.1 Payment to confirm online bookings are refundable provided 48 hours notice was given.

4.2 No refund will be payable if a minimum of 48 hours notice isn’t given.

4.3 Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

RECORDING SESSIONS or conversations

5.1 In the instance where you may wish to use a recording device in sessions or during conversations with your therapist, the consent of your therapist must be sought and recorded. It is not permitted to record sessions or conversations with your therapist without their prior consent.

5.2 The above policy (5.1) also applies to the use of AI to record and/or provide a summary of sessions. Consent must be sought and granted from your therapist.

Consent

6.1 By using the RewireMe Website, and seeking and receiving therapy at RewireMe, you are agreeing to these Terms and Conditions.

6.2 RewireMe’s Terms and Conditions are subject to change at any time. You should check this page periodically to ensure that you are aware of our latest Terms and Conditions.

Psychological Service

As part of providing our psychological service to you it may be necessary to collect and record personal information. The information gathered is part of our assessment, diagnosis and treatment. It enables your psychologist or psychotherapist to provide a relevant and informed psychological service.

Confidentiality

All personal information gathered by the psychologist or psychotherapist during the provision of the psychological service will remain confidential and secure except where:

1. It is subpoenaed by a court

2. Failure to disclose the information would place you or another person at serious and imminent risk

We are required by law to report abuse, neglect or other mandatory notifications. If we become aware that someone is being harmed, neglected, or is at risk of harm, we are required by law to report this to authorities or services that can help keep them safe. For example this applies to physical, emotional, or sexual abuse, exposure to domestic violence, or serious neglect.

There may be times where, as part of the assessment and therapy process. It may be helpful for your psychologist or psychotherapist to liaise with other people or agencies that are relevant to your goals. Additional consent will be requested from you in these instances.

Please note, if you intend to claim rebates from Medicare or another organisation then your psychologist must and will be providing summary reports to your referring specialist regarding your treatment progress. Under the Medicare scheme these reports will be sent to your GP or psychiatrist.

Working with Children, Families and Carers

For clients under 18 years old, we generally require consent from a parent or legal guardian before starting therapy. We also seek the young person’s own agreement (called assent) to ensure they understand and are comfortable with the process.

Parents and guardians are welcome to be involved in therapy, particularly for younger children, but it can also be valuable for the child or teen to have some time alone with their psychologist or therapist.

What a young person discusses in session is private, except when there is a serious risk of harm. We may share general progress information (such as goals, attendance, or strategies) with parents or carers, but not detailed session content unless the young person agrees or safety requires it.

If we become aware of abuse, neglect, or risk of significant harm, we are legally required to take steps to ensure the child or young person’s safety. This may include contacting parents, guardians, or child protection services.

How Client Information is Collected and stored

A client’s personal information is collected in a number of ways before, during or after psychological consultation with RewireMe including: when the client provides information directly to RewireMe using hardcopy forms, correspondence via email or through RewireMe’s website; when the client interacts directly with their psychologist or psychotherapist and RewireMe employees such as the receptionist; when other health practitioners provide personal information to RewireMe via referrals, correspondence and medical reports. Know that email communication between you and your RewireMe clinician will be kept confidential within the practice as a whole

Australian healthcare providers have a responsibility to maintain accurate and complete records for future care and potential legal reasons. We (or your treating psychologist) are required to maintain your client file for 7 years before it will be destroyed

We use Cliniko, a software developed for clinical use within Australia, to store and maintain your personal information.

Requests for Access and Correction to Client Information

Requests for Access and Correction to Client Information

We believe in transparency and accuracy when it comes to your personal information. You have the right to access and request correction of the information we hold about you, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

You may request a copy or summary of your personal and health information held by your psychologist or psychotherapist at any time. To protect your privacy, we ask that all requests be made in writing to RewireMe (by email or post).

We will need to verify your identity before releasing any information to ensure it is provided only to the correct person. In some circumstances (for example, where releasing information may cause serious harm to you or another person, or where it would breach another person’s privacy) we may lawfully decline or limit access. If access is restricted, we will explain the reason (unless prevented by law) and discuss available alternatives, such as providing a summary instead of a full file.

If you believe that any information we hold is inaccurate, incomplete, out of date, or misleading, please let us know. We will take reasonable steps to verify and correct the information in our records. If we do not agree that a change is required, we will record your request and our reasons, and you can ask us to attach a note to your file stating your concerns.

All access and correction requests should be addressed to RewireMe via our contact page or admin email We will acknowledge your request and provide a full written response within 28 days.